The principal objective of Cameroon Telecommunications (Camtel) is to become a leading digital transformation company in Central Africa.
For Cameroon to attain emergence by 2035, Telecommunications services must be optimized to meet world standards. That is the challenge of the new management of Camtel.
One year was enough for the General Manager, Judith Yan Sunday and his team to diagnose the company and set up the way forward to becoming a leading digital transformation company.
The 2020 strategy of the company recently made public in Yaoundé centers around change management and customer centricity. Special attention is given to consolidating past achievements, expand the network and stimulate customer services.
Talking about achievements, 2019 being the first year of reign of the General Manager, witnessed a relaunch and stabilization of the company that was fast deteriorating.
For 2020, Camtel intends to take a step ahead in the positive direction by improving on income generation, about 115.2 billion FCFA estimated to be raised this year. Management through program budget will equally be implemented in order to stabilize up to 85% of clients and attain 85% of the objectives set for 2020.
For this to be effective, internal management procedures shall be digitized and the personnel of Camtel would be given a 25% financial motivation to optimize their inputs in the company.
The GM, Judith Yah Sunday, during the strategy Launch that held at club Camtel in Yaoundé called on her collaborators to work as a team, respect ethics of their profession, redouble their efforts in order to ‘born’ a ‘new Camtel’.
She stressed that Cameroon Telecommunications is a collective asset that if achievements are safeguarded and inputs multiplied, then the company will become number one service provider in the Telecom sector in Central Africa in a no distant time.
The General Manager added that her next Joy is to obtain the ISO 9001 certification for Camtel in the near future.
Achievements so far
Before her appointment by President Paul Biya as General Manager of Camtel, the company was undergoing difficult moments with workers paying the price of fair management.
The change management and customer centricity system implemented contributed to resolving the long lasting issue of social insurance funds between workers of Camtel and the National Social Insurance Company, CNPS.
The salary challenges as well as retirement dues of workers were equally stabilized by the new management.
Income alone in 2019 increased by 21% as compared to 2018 a d the company succeeded to win market in neighboring Democratic Republic of Congo.